Robotic Process Automation (RPA)

Automate mundane, tedious tasks to empower your people to excel in higher-value tasks

Automation benefits your business beyond an increase in operational efficiency. Besides other benefits such as increased revenue and enhanced customer experience, more than nine in ten organisations also believe that automation kickstarted their digital transformation.

How fast are RPA bots?

Watch how quickly RPA bots work. Now, imagine them working at this speed 24/7 without any downtime—no sleep, no breaks, and no leave. They'll easily produce a 12x gain in productivity.

What is Robotic Process Automation (RPA)?

Robotic Process Automation (RPA) is a technology that automates business processes by emulating a person performing manual, repetitive tasks, and making decisions based on pre-defined rules.

RPA bots—essentially lines of software codes—effectively manage, execute, and monitor any repetitive processes that do not require human judgment, allowing employees to focus on the more sophisticated, higher-value tasks.

RPA is non-invasive and can work with any existing software

RPA automates tasks through the user interface, accessing the applications in the same way a human would.

 

You will not need to make any changes to applications and programs you are already using.

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AI enhances RPA to enable Intelligent Automation

The latest developments in Artificial Intelligence (AI) takes RPA beyond strictly rule-based tasks.

 

By incorporating AI, RPA bots can now also automate more cognitive, decision-based tasks—we call this Intelligent Automation.

Benefits of RPA for your business

Increased productivity

Robots work 24/7 and can perform repetitive tasks much faster, without errors 

Reduced compliance costs and risks

Robots repeat tasks perfectly, hence reducing human errors

Better employee engagement

RPA frees up human workers from tedious, unpleasant work, leaving them more capacity for creative, interactive work

Better customer service 

Increased productivity and more engaged employees result in better customer experience

Revenue growth

Freed up capacity allows for exploring new areas of growth and new revenue streams

Increased resilience

Reduced reliance on human workers safeguards your business continuity in times of crises, such as the Covid-19 pandemic

What RPA bots can do

RPA is useful for any labour-intensive tasks that involve repeated entry or transfer of large amounts of data, interfacing between several applications, or supplying the same information to multiple systems.

As a result, RPA is very useful for automating mundane tasks and for bridging poorly integrated IT systems.

Software bots can:

Log in to any application

Connect to system APIs

Read and write to databases

Extract information from documents

Move files and folders

Open emails and attachments

Scrape data from the web

Make

calculations

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Benefit from RPA - for free

Our team has built some free bots to help with common daily tasks that are tedious and repetitive - and are much better automated.

 

You can enjoy these services for free, so go ahead and sign up! 

What processes are suitable for RPA?

Choosing the right processes to automate is one of the most important decisions you can make to ensure a high ROI on your automation efforts. Processes that are best suited for RPA share this common set of characteristics:

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1. Rule-based

Can the process be described using a flowchart? More specifically, are there any human judgement and discretion required when performing this task?

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2. High transaction volumes

Are you spending at least x minutes per day performing this task? In general, the larger the time savings, the better the Return on Investment (ROI).

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3. Low exceptions

What are the edge scenarios that need to be handled by the bot? Ideally, the less exception or error handling required, the better it is.

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4. Stable and well-defined processes

Is there an up-to-date Standard Operating Procedure (SOP)? Are there any significant changes in SOP within the past one year or expected in the next one year?

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5. Low system change

Are there any planned system enhancements, upgrades or replacements for the applications required for the process within the next one year?

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6. Structured data and readable electronic inputs

Is the input and output data in a fixed, digital format? Are these data readily available for training and testing purposes?

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Not sure if your process is suitable for RPA?

Do you have a process or task in mind, but you're not sure if they can be automated? Use our RPA Process Assessment Tool to find out your process suitability and readiness score!

RPA use cases in the industry

RPA and Intelligent Automation are widely used in the following functions across various industries:

Finance &
Accounting
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Example use cases:

  • distributing and processing invoices

  • reconciling bank statements

  • financial planning and forecasting

  • tax reporting

Finance & Accounting

Human Resources
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Example use cases:

  • payroll processing

  • expenses claims processing

  • employee onboarding and offboarding

  • benefits administration

Human Resources

IT Services

Example use cases:

  • routine maintenance and monitoring

  • password resets 

  • automatic backup and restoration

  • integrating disparate systems

IT Services

Supply Chain
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Example use cases:

  • sending RFQs

  • supplier onboarding

  • contract management

  • supplier relationship management and performance tracking

Supply Chain

Operations

Example use cases:

  • consolidate bills of materials

  • reorder spare parts automatically

  • automate back-office functions

  • order processing

Operations

Customer Service

Example use cases:

  • classifying and directing customer queries

  • retrieving customer information 

  • customer data updates

  • customer service metrics reporting

Customer Service

Explore 100+ RPA use cases

Head over to our RPA Use Case Database to find out how you can use RPA to improve processes in your job functions.

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Automation is instrumental to your long-term success

With the advent of Industry 4.0, digital transformation is crucial to your business’ survival—and RPA is a central piece. Start automating now.