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Chatbots

Chatbots bridge the gap between machines and humans

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What are chatbots?

Chatbots are intelligent software that facilitates seamless bidirectional communications between humans and robots using natural language.

Chatbots make automation better

Chatbots form an efficient interface between machines and humans.

 

Robotic Process Automation (RPA) bots can take the information collected by chatbots to initiate processes on the backend. Chatbots help cut down the bottlenecks created when waiting for humans to take action.

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What can chatbots do?

Understand natural human speech and interact conversationally

Explore and gather data from large databases, then retrieve useful information

Chatbots

Integrate with other systems such as CRM

Analyse past interactions with a particular person and provide recommendations

Converse seamlessly across multiple digital channels (omni-channel)

Benefits of chatbots for your business

Improved operational efficiency

Chatbots can retrieve relevant information and answer queries in seconds, working much faster than human workers

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Reduced cost

With chatbots taking over large volume interactions with customers, your business can dramatically reduce the costs of customer service

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Better customer experience

The 24/7 availability, instant responses, and natural-sounding dialogues chatbots can provide superior customer experience

Better employee engagement

Chatbots take over mundane interactions, allowing your employees to handle more meaningful, high-value interactions that tap into their expertise

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Automation use cases using chatbots and RPA tools

Chatbots and RPA bots work hand in hand to achieve seamless automation 

RPA helps perform repetitive tasks as efficiently as possible, while chatbots automate interactions with human users.

You can execute customer requests directly in enterprise systems

By integrating chatbots with RPA, you can cut down intermediate steps between customer interactions and back-end processes. RPA bots can execute customers’ requests (obtained through chatbots) directly in your ERP, CRM, and more.

Here are just a few examples of how chatbots and RPA work together to automate processes in the industry:

Finance

Example use cases:

  • Customer concierge

  • Opening new credit

  • Contract execution

Finance 

Sales & Marketing

Example use cases:

  • CRM 360

  • Supplier 360

  • Product 360

Sales & Marketing

Project Management

Example use cases:

  • Real-time KPI management

  • Real-time operational KPIs

Project Management

Customer Service

Example use cases:

  • Contract execution and follow-ups

  • Handling of customer complaints

  • Task approvals

Customer Service

Contract Management

Example use cases:

  • Contract execution

  • Contract termination

  • Contract renewals

Contract Management

Human Resources

Example use cases:

  • Recruitment

  • Exit interviews

  • Leave application

  • Employee feedback

Human Resources

Do you need to know more use cases? Contact us.

Image by Douglas Bagg

Supercharge your automation with chatbots

Let’s explore how chatbots and RPA can work hand in hand to boost your operations.