

From Digital Drudgery to Agentic Automation: The Modern-Day Sweatshop and the Future of Work
Have you ever heard the term "sweatshops"? Sweatshops first emerged during the industrial revolution in the 19th century when factories...


Concerns about the Current or Future Use of AI in Organizations
According to ABBYY’s State of Intelligent Automation Report 2024, companies are already investing heavily in AI with FOMO (fear of...


Leveraging AI to Transform Customer Service
In today’s fast-paced digital world, delivering exceptional customer service is no longer optional — it’s essential. According to a...


Gartner Magic Quadrant for Robotic Process Automation 2024
Gartner has recently released the Magic Quadrant for Robotic Process Automation (RPA) for 2024. Some observations: The leaders are...


How resilient are your RPA bots really?
The recent CrowdStrike incident is a timely reminder that lightning does strike. In today’s highly digitalized and connected world,...


How to select the right use cases for enterprise AI agents
Selecting the right use cases for enterprise AI agents is crucial for successful implementation and achieving desired business outcomes....


Use RPA and IDP to automate sustainability reporting
Sustainability reporting has become a critical aspect of corporate governance, driven by increasing stakeholder demands for transparency...


AI Automation Market Map
In a previous post, we mentioned that the next wave in enterprise automation will be all about AI agents. AI agents are vastly superior...


Automation with Job Redesign
It seems like businesses today just can’t find enough workers. According to the Bureau of Labor Statistics, America had 1.6 million...


What is zero-sum automation?
Have you heard of zero-sum automation? It’s a term coined by Harvard Business Review to described their findings that the productivity...