Why Employees Don't Follow Processes Strictly

“You can’t improve what you don’t measure.” — Peter Drucker

And you definitely can’t measure something which you don’t even understand in the first place.

Is it any wonder then that data from Opinium Research indicates that 69% of businesses cited project complexity and not fully understanding the intended automated process as the key factors leading to RPA failure?

Or that employees don’t always follow processes strictly? Even if the reasons are well-intentioned, for example deviating from SOPs to meet the needs of the customer.

It is clear that process understanding is the key to delivering better outcomes from digital transformation and process automation.

When process mining is combined with process automation, you get the best of both worlds — effectiveness and efficiencies. Implementing the latter without the former is just a quicker recipe for disaster.

#processmining #processdiscovery #processexcellence #operationalexcellence #continuousimprovements