Gartner Magic Quadrant for Robotic Process Automation 2024
Gartner has recently released the Magic Quadrant for Robotic Process Automation (RPA) for 2024. Some observations: The leaders are...
Generative AI Use Cases in Customer Service
Amidst the current AI hype, industry analysts are starting to sound the alarm bells. For example, Gartner predicts that at least 30% of...
4 types of AI adopters
According to Section’s AI Proficiency Report, there are 4 types of adopters when it comes to AI: AI Class — They use AI for everything,...
How to select the right use cases for enterprise AI agents
Selecting the right use cases for enterprise AI agents is crucial for successful implementation and achieving desired business outcomes....
Impact Radar for Hyperautomation
The pace of technological advancement today is simply relentless. For example, it seems almost as though a new state-of-the-art large...
AI can reshape the future of work without eliminating it
The rapid emergence of generative AI and large language models have alarmed many traditionists. Among other concerns, many are worried...
AI Automation Market Map
In a previous post, we mentioned that the next wave in enterprise automation will be all about AI agents. AI agents are vastly superior...
AI Agent vs. RPA Bot
RPA is dead. Say hello to AI agents. At the start of 2024, we make a bold prediction: That a RPA winter looms as RPA enters the trough of...
Are small businesses destined to be sandwiched between a competitive landscape and an inflationary cost environment?
In an era when prices for nearly everything – from rent to utilities – have risen due to inflationary pressures, one business expense...
Enable High Tech High Touch with Automation and AI
Have you heard of the term “high tech/high touch”? It is a term coined by the late author and futurist John Naisbitt in his 1982 seminal...
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