Robotic Process Automation Solutions
Getting RPA Right
Robotic Process Automation (RPA) as a technology, can be deployed tactically in your organization to achieve quick wins or the so called "low hanging fruits". RPA can also form part of your strategic imperatives to transform your organization in the new digital era. Either way, our experience shows that it is important to have a RPA Centre of Excellence (CoE) to guide your organization through the entire process from Process Selection to Governance. This will ensure that you achieve your automation goals and maximize your Return on Investment (ROI).
12 Tasks That Your RPA CoE Must Perform
Standards & Best Practices
Leveraging Technology, Streamlining Processes
& Empowering People
Even though RPA is still generally regarded as an emerging technology trend, there has been a lot of hype generated over the course of the last couple of years. Consequently, the market is now proliferated with many software vendors who claim to offer the best-in-class enterprise RPA tool. Furthermore, as with all nascent industries, RPA is currently plagued by a lack of standards and interoperability. And this is not helped by the blurring of lines between RPA and related technologies like Cognition Automation. To be sure, this is not an excuse for you not to proceed with your RPA journey. Rather, it is a timely reminder that you need to have a well-thought Vendor Selection Methodology prior to you embarking on your journey. This will greatly increase your probability of success. And if all these sounds confusing to you, mitigate your risk by approaching a technology-agnostic service provider who can provide you with unbiased insights into the pros and cons of the various RPA tools, as well as to advise you on the most appropriate RPA tool based on your unique requirements.
In addition, it is worth repeating that RPA in and of itself is not a silver bullet to your all organizational challenges. Choosing the right process to automate using RPA is of utmost importance and can make or break your business case. Hence, it is critical to have a robust Process Selection Criteria and to adhere to them. Some of the characteristics associated with a process highly suited for RPA include: highly manual and repetitive, rule-based, low exception rate, high transaction volumes, and mature and stable. As part of your feasibility assessment, you may wish to conduct a Process Selection Workshop to review the current processes within your organization, as well as a Process Deep Dive to assess the suitability of the shortlisted processes in detail. You would do well to heed the advice of Bill Gates, founder of Microsoft who famously declared “The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency." To assist you in this, feel free to download our complimentary Process Candidate Checklist here and get started.
What is clear is that RPA is going to have a revolutionary impact on your workplace and that we have only just got started. The Future of Work is going to change drastically and it is imperative that we are well-prepared for these changes. For those forward-looking organizations looking to stay ahead of the RPA curve, you need to ensure that a strong team is in place to manage these changes. Your RPA tiger team should be cross-functional and multi-disciplinary, and is likely to consist of both in-sourced as well as outsourced personnel. Some of the critical roles include RPA sponsor, RPA champion, business analyst/process designer, automation architect, automation developer, bots manager and service support.
What Is Your Core Focus
Which brings us to a very important question. What is your core business focus? In which area does your company have an unique value proposition and which you want to focus your maximum energy and attention on?
This is a critical point to consider before you embark on your RPA journey. In the marketplace, RPA is often being positioned as a software tool so simple that even non IT-savvy business users can pick up easily. We find this view misleading as it overlooks the importance of establishing a RPA CoE.
And with RPA being a relatively new technology, the reality on the ground is that there is a limited talent pool with the necessary skill sets and experience in RPA. Consequently, the question you should ask yourself is whether you have the requisite resources and bandwidth to establish your own RPA CoE. Or should you engage a third party subject matter expert who can advise you on your RPA journey and help mitigate your risks?