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Event

Improving Customer Experience and Employee Experience with Automation

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For businesses to succeed, they must deliver exceptional customer experience (CX). Research has shown that 86% of shoppers will pay more for better CX, and this leads to better customer retention over time.


However, managing customer expectations can be time-consuming and costly. Today, good CX means consistency across channels — websites, SMS, chatbots, social media, customer service centre interactions and more.

Automation helps to simplify and streamline processes that have a direct impact on how customers interact with and experience a brand. 

In addition to delivering a memorable customer experience, employee experience (EX) can also be enhanced through automation - which leads to better employee retention within a company. 

Join us in our upcoming workshop on 22nd June, 3pm - 5pm, where we will unpack strategies businesses can adopt to enhance their CX and EX through automation.

Date

Jun 22, 2022

Time

03:00 PM - 05:00 PM, SGT (UTC+08:00)

Fees

FREE

Venue

Virtual

Robotic Process Automation Singapore

CFB Bots is a leading technology service provider in the fast-growing field of Intelligent Automation. We partner with large enterprises in their Digital Transformation journey and help them and their employees thrive in the Future of Work.

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Singapore

CFB Bots Pte Ltd

Registration No.: 201705263H

77 High Street

#05-09, High Street Plaza

Singapore 179433

T: +65 6909 2099

E: enquiries@cfb-bots.com

Malaysia

CFB Bots Sdn Bhd

Registration No.: 202401045826 (1591672-X)

Suite: 33-01, 33rd Floor

Menara Keck Seng

203 Jalan Bukit Bintang

55100 Kuala Lumpur

T: +60 39 388 0352

E: my@cfb-bots.com

Australia

T: +61 2 8880 5998

E: au@cfb-bots.com

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