For businesses to succeed, they must deliver exceptional customer experience (CX). Research has shown that 86% of shoppers will pay more for better CX, and this leads to better customer retention over time.
However, managing customer expectations can be time-consuming and costly. Today, good CX means consistency across channels — websites, SMS, chatbots, social media, customer service centre interactions and more.
Automation helps to simplify and streamline processes that have a direct impact on how customers interact with and experience a brand.
In addition to delivering a memorable customer experience, employee experience (EX) can also be enhanced through automation - which leads to better employee retention within a company.
Join us in our upcoming workshop on 22nd June, 3pm - 5pm, where we will unpack strategies businesses can adopt to enhance their CX and EX through automation.