Have you ever heard the term "sweatshops"? Sweatshops first emerged during the industrial revolution in the 19th century when factories...

In today’s fast-paced digital world, delivering exceptional customer service is no longer optional — it’s essential. According to a...

Selecting the right use cases for enterprise AI agents is crucial for successful implementation and achieving desired business outcomes....

The pace of technological advancement today is simply relentless. For example, it seems almost as though a new state-of-the-art large...

The rapid emergence of generative AI and large language models have alarmed many traditionists. Among other concerns, many are worried...

In a previous post, we mentioned that the next wave in enterprise automation will be all about AI agents. AI agents are vastly superior...

RPA is dead. Say hello to AI agents. At the start of 2024, we make a bold prediction: That a RPA winter looms as RPA enters the trough of...

In an era when prices for nearly everything – from rent to utilities – have risen due to inflationary pressures, one business expense...

Have you heard of the term “high tech/high touch”? It is a term coined by the late author and futurist John Naisbitt in his 1982 seminal...

It seems like businesses today just can’t find enough workers. According to the Bureau of Labor Statistics, America had 1.6 million...